Facebook Instagram Twitter Pinterest Tumblr Youtube Google Plus

♦ ♦ $10-$13 FLAT RATE SHIP ORDERS $80+ ♦ CURRENTLY SHIPPING TWICE A WEEK ♦ ALL SALE ITEMS ARE FINAL SALE ♦♦

Need Help? 1-780-432-3408

  • Blog
  • Gift Cards
  • My Account
  • Search
  • Search
  • CartMy Bag

Shipping Standards

Our domestic flat rate shipping of $10-$13 is only applicable to orders $80+ pre-tax due to the unprecedented high cost of shipping & fuel taxes surcharge currently. If you want to order enamel pins or scarf that may fit in an envelope please contact as we can possibly send lettermail (however we are not responsible for any loss in mail if sent lettermail)

Please enter your correct shipping address including unit..if items are returned to us we will have to re-bill you at actual shipping cost not flat rate as we are charged for parcel returns.

We are experiencing lower than usual shipments so are currently only packing and shipping only 1-2 days a week dependant on season. Holiday season 2 minimum.We hope you understand in this time of uncertainty for all. We simply cannot ship every day when there is only 1-2 shipments. When there is a higher volume we may be able to ship more. We are working basically on a skeleton crew at this time.

if you choose a priority shipping method there are no guarantees we can ship that day due to the above. Also any Fedex orders cannot be shipped that day or next day they are prepared then we have to schedule a Fedex pickup for next day after that. Thanks for your understanding..stay safe and healthy <3

Please read all our policies, terms & FAQS carefully before placing your order. Please ensure you check back prior to ordering as changes may be made to our policies, terms, and FAQs.

ORDERING:

All funds are listed and charged in Canadian Currency; please check with your credit card company to get their exact rate of exchange for the day.

If after placing your order the item(s) that you have purchased are temporarily or permanently unavailable, we will contact you via e-mail with the option to modify or cancel your order. If you have questions regarding your order or the merchandise you wish to order please contact us prior to your purchase.

Please adhere to the size charts on our site and the how to measure guide listed with the products. Please be aware manufacturers size charts may sometimes be a little off but we do the best we can.  We cannot be responsible for a small difference.  Also consider if item has stretch or not in the fabric.  Any questions on fit please contact us beforehand via the site. We do not always list t-shirt measurements but mention if they fit small, true to size or run larger than normal. Please check the size you usually buy for a t-shirt.

If you have questions or concerns regarding sizing please contact us with information such as the item you are interested in and your measurements and we will help you figure out what size you need.

 

SHIPPING AND DELIVERY:

Orders are processed Monday through Friday excluding holidays and we ship 1-2 days a week. Orders placed during a site wide sale (such as Thanksgiving, Black Friday, Boxing Day, etc) may take up to 7 business days to be processed. Please keep in mind that shipping estimates are calculated from the day after the parcel has been dropped off at a Canada Post Office to the delivery date, not from the day your order was placed.

* If selecting FedEx as your carrier, please be aware that it will be processed with regular order but will not be collected by FedEx until the next business day after it is processed by us.

Please create an account here---> https://retroglam.com/account/login. During signup we'll ask for your shipping address details including country. If your country is not in the drop down menu of available countries, please contact us to see if we can add it/ship it to you.

 

CANADIAN ORDERS:

$10.00 -$13.00 flat rate shipping within Canada is shipped via Canada Post at best rate available to us. The shipping time for your order will vary depending on your postal code. Below are listed general guidelines that can be expected. For a more accurate shipping time please contact us via customerservice@retroglam.com and we can better assist you.

Shipping days start the day after drop off per Canada post not including shipping day as part of their shipping terms. 

PLEASE NOT DUE TO COVID CANADA POST IS NOT GUARANTEEING THESE SHIPPING TIMES SO YOUR PACKAGE MAY TAKE LONGER. THESE ESTIMATES ARE ALSO FROM DAY OF SHIPPING NOT WHEN ORDER PLACED. PLUS CANADA POST DOES NOT CONSIDER DAY OF SHIPPING IN THESE ESTIMATES..DAY AFTER PICKUP THEY START.

Days are business days and don't include weekends & holidays. 

British Columbia - 2 to 3 days
Alberta - 1 to 2 days

Saskatchewan - 2 to 3 days

Manitoba - 2 to 4 days
Ontario - 4 to 6 days
Quebec - 4 to 6 days
Newfoundland and Labrador - 6 to 13 days
New Brunswick - 6 to 8 days
Prince Edward Island - 6 to 8 days
Nova Scotia - 6 to 7 days
Yukon Territory - 4 to 13 days
Northwest Territories - 3 to 13 days
Nunavut Territory - 10 to 13 days

 All taxes charged in your province of residence will be added to your order including taxes on shipping.

PLEASE ENSURE YOUR ORDER IS SENT TO A SAFE SHIPPING ADDRESS.  WE CANNOT CONTROL NOR ARE RESPONSIBLE IF CARRIER LEAVES YOUR PACKAGE OUTSIDE AND IT IS STOLEN. IF YOU ARE NOT HOME DURING SHIPPING TIMES IT'S BEST TO LEAVE NOTE ON MAILBOX FOR CARRIERS TO LEAVE A PICK UP CARD NOT PACKAGES.  IF WE HAVE SHIPPING CONFIRMATION ACCORDING TO POST STANDARDS & PAYPAL THAT IS ALL THAT IS NEEDED AND NO COVERAGE IS GIVEN FOR THESE TYPES OF LOSSES.

 

UNITED STATES ORDERS:

The most economical option is Canada Post Small Packet Air however there is NO TRACKING or insurance available with this option so you will not receive a tracking number and if chosen it is the customer's responsibility to remain patient as we cannot track this parcel. Retro Glam will not be able to refund or replace any order lost, stolen or damaged if you choose this method as it is uninsured. Items shipped via Small Packet Air can be expected to take anywhere from 6 to 21 business days.

CANADA POST EXPEDITED has tracking, so you will receive a tracking number via email from Canada Post and your order can be expected within 5-6 business days after shipment. THIS IS THE SAFEST OPTION and will ensure if your parcel is lost, stolen, or damaged that we can take steps to rectify the situation.

You are welcome to use the other shipping options available on our site. Shipping is calculated by weight and location. U.S. orders may experience a delay in customs or a customs fee. Retro Glam is not responsible for customs delays or customs fees because they are out of our control. Orders shipped to the United States are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. These charges will be calculated by the carrier and billed directly to you. While these charges are usually not exorbitant, please be aware that they do exist. We have experienced a higher volume of reported customs fees associated with orders that are shipped through UPS so please be aware if selecting UPS as your shipping method. An invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees. Please note: Retro Glam is unable to provide estimates for any customs fees. Check with your local customs office for more information.

PLEASE ENSURE YOUR ORDER IS SENT TO A SAFE SHIPPING ADDRESS.  WE CANNOT CONTROL NOR ARE RESPONSIBLE IF CARRIER LEAVES YOUR PACKAGE OUTSIDE AND IT IS STOLEN. IF YOU ARE NOT HOME DURING SHIPPING TIMES IT'S BEST TO LEAVE NOTE ON MAILBOX FOR CARRIERS TO LEAVE A PICK UP CARD NOT PACKAGES.  IF WE HAVE SHIPPING CONFIRMATION ACCORDING TO POST STANDARDS & PAYPAL THAT IS ALL THAT IS NEEDED AND NO COVERAGE IS GIVEN FOR THESE TYPES OF LOSSES.

 

INTERNATIONAL ORDERS:

International orders are shipped via Canada Post. The most economical option is Canada Post Small Packet Air, however there is no tracking or insurance available with this option and if chosen it is the customer's responsibility to remain patient as we cannot track this parcel. Canada Post lists its International Small Packet Air delivery standard as 6 to 12 business days but we have noted that orders may take as long as 21 business days to certain locations including Australia and New Zealand. Retro Glam will not be able to refund or replace any order lost, stolen or damaged if you choose this method as it is uninsured, though packages rarely go missing and usually just take a little longer to arrive. GROUND options for international shipping can be very lengthy (up to 3 months) and you are advised against choosing that option. Canada Post Tracked has tracking which you will receive via email from Canada Post and your order can be expected within 8-14 business days after shipment. Shipping is calculated by weight and location.

International orders may experience a delay in customs or a customs fee. Retro Glam is not responsible for customs delays or customs fees because they are out of our control. Orders shipped internationally are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. These charges will be calculated by the carrier and billed directly to you. While these charges are usually relatively small, please be aware that they do exist. An invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees. Please note: Retro Glam is unable to provide estimates for any customs fees. Check with your local customs office for more information.

PLEASE ENSURE YOUR ORDER IS SENT TO A SAFE SHIPPING ADDRESS.  WE CANNOT CONTROL NOR ARE RESPONSIBLE IF CARRIER LEAVES YOUR PACKAGE OUTSIDE AND IT IS STOLEN. IF YOU ARE NOT HOME DURING SHIPPING TIMES IT'S BEST TO LEAVE NOTE ON MAILBOX FOR CARRIERS TO LEAVE A PICK UP CARD NOT PACKAGES.  IF WE HAVE SHIPPING CONFIRMATION ACCORDING TO POST STANDARDS & PAYPAL THAT IS ALL THAT IS NEEDED AND NO COVERAGE IS GIVEN FOR THESE TYPES OF LOSSES.

 

DELIVERY ISSUES:

Undelivered/Refused Packages Orders that have been returned to us marked as undelivered by the carrier will be handled as follows:

  • Labels are printed direst from what the customer puts as their shipping address so if the wrong address or postal code etc. is entered the customer will need to pay for the actual cost of re-shipping, plus any return-to-sender fees charged by the carrier.

Refusing or failing to claim a package does not mean a refund is entitled. Refused or unclaimed packages that are returned to us by the carrier are subject to a 20% restocking fee** plus the cost of shipping and handling. When we receive the refused package back, a Retro Glam credit code will be issued via email for the remainder of the purchase total.

**The restocking fee covers the costs that we have incurred during the fulfillment of your order, including but not limited to: merchant processing fees, wages, transportation fees, inventory shortage, and materials.

**Note: PLEASE ENSURE YOUR ORDER IS SENT TO A SAFE SHIPPING ADDRESS.  WE CANNOT CONTROL NOR ARE RESPONSIBLE IF CARRIER LEAVES YOUR PACKAGE OUTSIDE AND IT IS STOLEN. IF YOU ARE NOT HOME DURING SHIPPING TIMES IT'S BEST TO LEAVE NOTE ON MAILBOX FOR CARRIERS TO LEAVE A PICK UP CARD NOT PACKAGES.  IF WE HAVE SHIPPING CONFIRMATION ACCORDING TO POST STANDARDS & PAYPAL THAT IS ALL THAT IS NEEDED AND NO COVERAGE IS GIVEN FOR THESE TYPES OF LOSSES.


Visa Paypal

Copyright © 2022 Retro Glam. All Rights Reserved

Retro Glam

Be the first to hear about new arrivals, sales & save 10% with a code by signing up! *Email may take a few minutes to arrive or check your spam. Codes are not valid on day & next day of Erstwilder new releases.

Don't worry your contact info is private and we will never share

SEARCH THIS STORE